Communication is vitally important during this crisis. It is important to stay connected to employees, customers, and suppliers. In the early stages, make use of the various social media platforms to inform your contacts about major changes such as temporary closures and alternative arrangements. Consider using Twitter, LinkedIn, Facebook or Instagram in order to deliver messages quickly and to a wide audience.

As the days and weeks progress, make sure to contact key stakeholders directly by phone, letter or email as you judge best. We should all be aware that this time is likely to be stressful for many of those we work with. Many people will be impacted in ways we could not have expected.